Shipping Information
Afluri Shipping Information
At Afluri, we’re delighted to offer FREE shipping on all orders! We aim to deliver your purchases promptly and efficiently. Below, you’ll find details about our shipping process, estimated delivery times, and guidance on handling any potential issues.
Order Processing Times
Please allow 1–3 business days for us to process and dispatch your order. An order is considered dispatched once it’s handed over to the shipping carrier and is in transit to your specified address.
During peak periods and holidays, processing times may extend up to 7 business days. We will inform you promptly of any significant delays.
Estimated Shipping Times
Delivery times vary based on your location and commence once the order has been dispatched. Below are the estimated delivery times for various regions:
- United States: 4-7 business days
- Canada: 5-9 business days
- Australia: 5–9 business days
- United Kingdom: 4–7 business days
- Europe: 5–12 business days
- 🌍 Rest of the World: 7–18 business days
Additional Information
- Peak times and holidays may cause delays beyond our control.
- International shipments may encounter customs delays, which could extend the delivery timeframe.
Order Changes and Accurate Shipping Details
Ensuring your shipping information is accurate and complete at checkout is crucial to prevent delays or cancellations. If our system detects an issue with your address, our customer support team will contact you via email within 3 business days of your order being placed.
If you identify an error in your shipping details, please email us at hello@afluri.com within 24 hours of placing your order. While we’ll do our best to accommodate changes, we cannot guarantee modifications after this period.
Delayed Delivery
We understand the importance of timely deliveries and strive to dispatch all orders promptly. However, delays may occur due to factors beyond our control, such as:
- Courier delays caused by weather conditions, transportation disruptions, or peak periods.
- Processing delays due to address verification issues or payment processing delays.
In the event of a delay, we will notify you as soon as possible and work with the courier to resolve the issue. While Afluri is not liable for delays caused by external factors, we are committed to assisting you and providing updates on your order status.
Lost or Stolen Packages
Experiencing a lost or stolen package can be frustrating. Once your order is handed over to the courier, it is beyond our direct control.
If your package is lost or stolen:
- Contact us at hello@afluri.com, and we will assist you.
- File a claim directly with the courier. Most courier companies have procedures for handling lost or stolen packages and may require additional information.
- We will follow up with the courier on your behalf to assist with the claim and keep you informed.
Please note:
- Afluri is not responsible for lost or stolen packages and cannot offer refunds for these situations.
- Depending on the circumstances, we may offer a replacement, subject to review.
- In cases of theft, we recommend filing a police report to assist with claims and documentation.
Shipping Policy Changes
We reserve the right to update or modify this Shipping Policy at any time without prior notice. By purchasing and using Afluri products, you agree to the terms of the most current Shipping Policy.
We encourage customers to review this policy periodically to stay informed about any changes. If you have any questions or concerns, please contact us at hello@afluri.com.
Thank you for choosing Afluri—we are dedicated to making your shopping experience seamless and enjoyable!